Mercia Innovation Enterprises LTD
Last updated: 16 October 2026
Mercia Innovation Enterprises LTD ("we", "us", "our") is committed to respecting your privacy and protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, www.merciaie.com, or contact us regarding our business and services.
We aim to process personal information fairly, lawfully and transparently, in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Mercia Innovation Enterprises LTD is the data controller responsible for the personal information we collect and process for our business purposes.
Company name: Mercia Innovation Enterprises LTD
Company registration number: 17372552
Registered office:
2nd Floor College House
17 King Edwards Road
Ruislip, London
United Kingdom, HA4 7AE
Website: https://www.merciaie.com
Email: info@merciaie.com
If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details above.
We collect personal information that you voluntarily provide when contacting us through our website.
This includes:
Our website and hosting services may also process limited technical information necessary to operate and deliver the website.
We only use personal information for legitimate business purposes and in accordance with applicable data protection laws.
We use personal information to:
We do not use information submitted through our contact form to send unsolicited marketing communications.
We do not sell personal information to third parties.
Under the UK GDPR, we process personal information where we have an appropriate lawful basis.
Depending on the circumstances, this may include:
Legitimate interests: Processing information to respond to business enquiries, maintain communications and manage our business operations, where these interests are not overridden by individuals' rights.
Contractual necessity: Processing information where necessary to take steps at your request before entering into a contract.
Legal obligations: Processing information where required to comply with applicable laws or regulations.
Consent: Where consent is required for a particular processing activity, such as certain uses of cookies, we will seek it in accordance with applicable law.
When you contact us through our website, we collect your name, email address and message.
Contact form submissions are sent to our business email system and stored within our website administration dashboard.
Access to submitted information is restricted to authorised business staff or administrators.
We use this information to respond to your enquiry and communicate about the information or services you have requested.
Our website uses cookies to support website functionality and the visitor experience.
Cookies are small text files that websites may store on your device.
Some cookies may be necessary for the website to function correctly. Other cookies, where used, may require your consent.
Our website provides a cookie consent banner with Accept and Reject options.
You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, non-essential cookies must not be placed on your device without valid consent, and you must be able to withdraw that consent.
For questions about cookies used on our website, please contact info@merciaie.com.
We use trusted third-party service providers to support our website and business communications.
These include:
GoDaddy: Provides website hosting services.
Microsoft 365 / Outlook: Provides business email services, including the receipt and management of contact form enquiries.
These providers may process personal information as necessary to deliver their services.
We seek to ensure that personal information processed on our behalf is handled in accordance with applicable data protection requirements.
We may also disclose personal information where required by law.
Some of our technology service providers may process or store personal information outside the United Kingdom.
Where international transfers of personal information take place, we will comply with applicable UK data protection requirements, including the use of appropriate safeguards where legally required.
For further information about how your personal information is handled, please contact us at info@merciaie.com.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
Information submitted through our contact form is retained for as long as necessary to manage enquiries, maintain relevant business correspondence or comply with applicable legal obligations.
When information is no longer required, we manually delete it from the systems under our control, as appropriate.
Certain records may be retained for longer where required by law or where necessary for the establishment, exercise or defence of legal claims.
We take the protection of personal information seriously.
Access to contact form submissions is restricted to authorised business staff or administrators.
We aim to maintain appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Under the UK GDPR, you have certain rights regarding your personal information, subject to applicable conditions and exemptions.
These include:
You also have applicable rights relating to automated decision-making.
To exercise any of these rights, please email:
We will respond to requests in accordance with applicable data protection legislation, generally within one month, subject to any legally permitted extension.
Our website is intended for businesses, professionals and organisations.
It is not specifically directed towards children under the age of 18.
We do not intentionally use our website to collect personal information from children.
If you believe that a child has provided personal information through our website and have concerns about its processing, please contact us.
We do not use solely automated decision-making, including profiling, that produces legal or similarly significant effects on individuals in connection with the website activities described in this Privacy Policy.
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of independent third-party websites.
We encourage visitors to review the privacy policies of external websites before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, data processing practices or applicable legal requirements.
Any updated version will be published on our website with a revised "Last updated" date.
We encourage visitors to review this policy periodically.
If you have concerns about how we handle your personal information, please contact us so that we can investigate and respond.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
For questions, concerns or requests relating to this Privacy Policy, please contact:
Mercia Innovation Enterprises LTD
2nd Floor College House
17 King Edwards Road
Ruislip, London
United Kingdom, HA4 7AE
Company registration number: 17372552
Email: info@merciaie.com
Website: https://www.merciaie.com
Last updated: 16 October 2026